- About Us
- Our Policies
Guarantees, Returns and Refunds
Your satisfaction is our number one priority. We back many of our floral arrangements with an 8 Day Freshness Guarantee
and our arranged roses with a 5 Day "No Quibble" Rose Freshness Guarantee! If for any reason
our arrangement does not meet your expectations for freshness,
we will replace it!
Contact our Customer Service Department and we will make it right!
Please note that due to the nature and seasonal availability
of floral life, products may vary slightly in size and appearance.
All orders received by 12 noon are eligible for same day delivery by 5pm. For orders taken after 12 noon, the first available delivery date is the next business day.
If you require a special delivery, please contact the local store manager to discuss the delivery. An additional fee may apply.
No One Home
If we arrive and no one is home to answer the door, we will do the following:
- If the weather is conducive (not storming, not freezing, temps between 40 and 70 degrees) to do so and the area, in the driver's judgement, is safe, we will leave the package in a protected space.
- We will leave a note on your door and return the package to our store.
We love pets! Unfortunately, not all pets love our drivers! The act of handing flowers to the recipient is sometimes seen as an aggressive action toward the owner causing dogs to go in to "protect mode". Our drivers are trained to stay in the truck and call the recipient to come out if they observe dogs running freely in the yard and are trained to set the package on the porch if a dog is located in the home for the recipient to retrieve after the driver has returned to the truck. For our driver's safety, we have trained them to use Halt II in cases where in their judgement, they believe it is necessary to ward off a potential dog bite. For our driver's and your pet's safety please plan to have your pet secured if you know we are delivering to you.
Security & Privacy...Your Order is Secure!
We accept most major credit cards: Visa, MasterCard, American Express, and Discover! At Connells Maple Lee flowers and gifts,
we use Secure Server Software
(SSL) -- the industry standard for secure Internet commerce transactions.
This software encrypts your credit card number so that it cannot be read
as the information travels over the Internet.
Information Collection, Use & Sharing
Connells Maple Lee flowers and gifts will not sell or rent your personal
information to any third parties. The information you allow us to collect
will be used only by our company to better serve you. Information we may
request includes: your name, address, email address, phone number and
credit card information. Connells Maple Lee flowers and gifts uses these
items for three general purposes:
- To process and deliver your on-line order.
- To confirm delivery of your order (optional)
- To send news, promotions, and coupons to you (optional)
Connells Maple Lee flowers and gifts may set and access Connells Maple Lee flowers and gifts
cookies on your computer. The purpose of the cookie is to identify you
when you visit our site so that we may provide an enhanced and customized
"Your Account" Information Changes
Our website enables you to edit your Connells Maple Lee flowers and gifts
on-line account information, address book and reminders service items
at any time by going to the 'My Account' section of the website.
All emails from Connells Maple Lee flowers and gifts will be sent from firstname.lastname@example.org.
Connells Maple Lee flowers and gifts will never ask you for personal information such as credit card numbers, passwords,
or bank account information via email. If you receieve an email from Connells Maple Lee flowers and gifts asking for this
information it is probably an attempt by a third party to acquire your information. Do not disclose this
information and email email@example.com
or call 1-800-790-8980 immediately to report the email.
In compliance with state and federal tax laws, sales tax will be added to your order where
Change of Policies
Connells Maple Lee flowers and gifts reserves the right to change, modify
or amend this policy at any time. If significant changes are made to this policy, we will post notice of the change on our website: cmlflowers.com.