Our Policies
Guarantees, Returns,
and Refunds
Your satisfaction is our number one priority. We back many of our floral arrangements with an 8 Day Freshness Guarantee
and our arranged roses with a 5 Day "No Quibble" Rose Freshness Guarantee! If for any reason
our arrangement does not meet your expectations for freshness,
we will replace it!
Contact our Customer Service Department and we will make it right! Phone: 1-800-979-2761
E-mail: customerservice@usretailflowers.com
Please note that due to the nature and seasonal availability
of floral life, products may vary slightly in size and appearance.
Security & Privacy...Your Order is Secure!
We accept most major credit cards: Visa, MasterCard, American Express, and Discover! At Connells Maple Lee flowers & gifts,
we use Secure Server Software
(SSL) -- the industry standard for secure Internet commerce transactions.
This software encrypts your credit card number so that it cannot be read
as the information travels over the Internet.
View Our Entire Security and Privacy Policy
Information Collection, Use & Sharing
Connells Maple Lee flowers & gifts will not sell or rent your personal
information to any third parties. The information you allow us to collect
will be used only by our company to better serve you. Information we may
request includes: your name, address, email address, phone number and
credit card information. Connells Maple Lee flowers & gifts uses these
items for three general purposes:
 To process and deliver your on-line order.
To confirm delivery of your order (optional).
To send news, promotions, and coupons to you (optional).
View Our Terms of Use Policy
Cookies
Connells Maple Lee flowers & gifts may set and access Connells Maple Lee flowers & gifts
cookies on your computer. The purpose of the cookie is to identify you
when you visit our site so that we may provide an enhanced and customized
shopping experience.
"Your Account" Information Changes
Our website enables you to edit your Connells Maple Lee flowers & gifts
on-line account information, address book and reminders service items
at any time by going to the 'My Account' section of the website.
Phishing/Email Notice
All emails from Connells Maple Lee flowers & gifts will be sent from customerservice@cmlflowers.com.
Connells Maple Lee flowers & gifts will never ask you for personal information such as credit card numbers, passwords,
or bank account information via email. If you receieve an email from Connells Maple Lee flowers & gifts asking for this
information it is probably an attempt by a third party to acquire your information. Do not disclose this
information and email customerservice@cmlflowers.com or call 1-800-979-2761 immediately to report the email.
Sales Tax
In compliance with state and federal tax laws, sales tax will be added to your order where
applicable.
Connells Maple Lee flowers & gifts reserves the right to change, modify
or amend this policy at any time. If significant changes are made to this policy, we will post notice of the change on our website: cmlflowers.com.
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